Returns & Exchanges
We want you to love your pro-grade pigments; however, if you are not completely satisfied with your NYX Professional Makeup purchase, we offer free returns within 45 days of the purchase date. Please note that items marked as Final Sale or products purchased from third-party retailers are not eligible for return through our online portal.
Initiate Your Return
Visit our online Return Portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Products
Carefully place the unused or gently used products in their original packaging, ensuring the contents are secure for transit.
Print & Attach Label
Download and print your prepaid USPS return shipping label and affix it to the outside of your package.
Drop Off & Refund
Drop your package at any authorized USPS location; once received at our warehouse, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing